Frequently Asked Questions
Your guide to premium Leica gear and expert support
Do you offer shipping insurance for high-value Leica equipment?
Yes, all orders are shipped fully insured. Given the premium nature of Leica optics and cameras, we ensure every package is covered for its full value until it reaches your doorstep.
What is your return policy for new and pre-owned items?
We offer a 15-day return policy for most new items and a 48-hour inspection period for pre-owned equipment. Items must be returned in their original condition with all packaging and accessories included.
Does pre-owned equipment come with a warranty?
Most of our pre-owned Leica equipment includes a 90-day store warranty. If the item still carries a balance of the original Leica manufacturer warranty, that will also remain in effect.
Do you accept trade-ins toward new purchases?
Absolutely. We have a robust trade-in program where you can trade your existing Leica or other high-end photographic gear toward the purchase of new equipment. Contact us for a personalized quote.
How do I know the Leica product I am buying is authentic?
As an Authorized Leica Dealer, every new product we sell is sourced directly from Leica Camera. Each item includes a serial number that can be registered with Leica for warranty and authenticity verification.
Do you ship internationally?
Yes, we ship to many countries worldwide via FedEx and DHL. Please note that international customers are responsible for any applicable import duties, taxes, and customs fees.